Refund and Returns Policy

REFUND & RETURN POLICY

At akarmongolia.asia, we are committed to providing quality products and a good customer experience. Please read our Refund & Return Policy carefully before placing your order.

1. OPENED PRODUCTS CANNOT BE RETURNED

For hygiene and product safety reasons, any product that has been opened, used, tampered with, or has its seal broken cannot be returned or refunded.

Please ensure that you check your order carefully before opening the package.

2. 100% MONEY-BACK GUARANTEE

To qualify for our 100% Money-Back Guarantee, customers must:

  • Use the product consistently for 90 consecutive days.
  • Follow the recommended usage instructions throughout the 90-day period.
  • Complete the full 90-day usage period before submitting a refund claim.
  • Provide reasonable proof of purchase and any information required to verify the claim.

Customers who have not completed the required 90 days of consistent daily use will not be eligible to claim under the 100% Money-Back Guarantee.

The Money-Back Guarantee does not apply to products that have been misused, intentionally damaged, or used contrary to the instructions provided.

3. WRONG ORDER BY CUSTOMER

Orders placed incorrectly by the customer, including selecting the wrong product, quantity, variation, or other order details, cannot be returned or refunded.

Please carefully review your order details before completing your purchase.

4. CHANGE OF MIND

We do not accept returns or refunds simply because a customer has changed their mind after placing an order.

All orders are processed based on the details submitted by the customer at checkout.

5. CASH ON DELIVERY (COD) ORDERS

For customers who choose Cash on Delivery (COD), placing an order constitutes a commitment to receive and pay for the parcel.

We do not accept refused COD parcels or parcels that are intentionally rejected upon delivery without a valid reason.

Any customer who places an order and intentionally refuses, rejects, or causes the COD parcel to be returned without a valid reason may have their details and order information recorded for further action, including the possibility of making a police report or taking appropriate legal action, where applicable.

Please only place a COD order if you are certain that you are able and willing to receive the parcel.

6. REFUND PROCESSING TIME

Once a refund request has been reviewed, approved, and confirmed as eligible according to this policy, the refund will be processed within fourteen (14) business days.

The actual time for the refunded amount to appear in the customer’s bank account or payment method may vary depending on the relevant bank, payment provider, or financial institution.

7. ELIGIBILITY FOR REFUND

Refund requests must comply with the terms and conditions stated in this policy. We reserve the right to reject any refund or return request that does not meet the requirements.

By placing an order through akarmongolia.asia, you acknowledge that you have read, understood, and agreed to the terms stated in this Refund & Return Policy.

Scroll to Top